We are Christian Antonee Limited, 5 puller Road, London EN5 4HG, United Kingdom, (“we” or “us”), the creators of CA Health (referred to below as the ‘App’). We offer a range of personalised fitness plans, including videos and other health resources and information via the App (the “Services”).
You must be at least 18 years old and resident in the UK to use the App.
By downloading the App, you are agreeing to the terms of this Agreement which are legally binding. Please read it together with our privacy policy before you download and use the App. Only download the App if you have read the rules and agree to them.
By clicking on the "accept" button below you agree to the terms of this Agreement which will bind you.
If you do not agree to the terms of this Agreement, click on the "reject" button below.
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This Agreement
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We license you to download and use the App provided you follow all the rules described in this Agreement. The licence:
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is only for you personally (and anyone else that the App store lets you share the App with) and for non-business use;
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starts when you download the App; and
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covers content, materials, or services accessible from, or bought in, the App including all of our support resources. It also covers updates to the App unless they come with separate terms, in which case we will give you an opportunity to review and accept the new terms.
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In this Agreement, we refer to the site that you download the App from as the ‘App store’ and we refer to their rules and policies as the ‘App store rules’. You must comply with the App store rules as well as this Agreement but, if there is any conflict between them, you should follow the App store rules rather than the equivalent rule here.
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You do not own the App or any of its contents, but you may use it on devices that you own or control, as permitted by the App store rules.
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If you sell or give away the device on which you have downloaded the App, you must first remove the App from the device.
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You are not allowed to:
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modify the App’s code in any way, including inserting new code, either directly or through the use of another App or piece of software;
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deliberately attempt to avoid or manipulate any security features included in the App; or
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pretend that the App is your own or make it available for others to download or use (including by way of copying the code of the App and creating an independent version).
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Your Account
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You may need to create an account to access the Services, and it's important that you keep your account accurate and up to date (particularly your email address and password).
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You may need to register for an account to access or use some of the Services. Your account may also automatically provide you access and means to use any new Services.
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When you create an account for any of our Services, you must provide us with accurate and complete information as prompted by the account creation and registration process and keep that information up to date. Otherwise, some of our Services may not operate correctly, and we may not be able to contact you with important notices.
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You are responsible for maintaining the confidentiality of any and all actions that take place while using your account, and must notify our SUPPORT TEAM right away of any actual or suspected loss, theft, or unauthorized use of your account or account password. We are not responsible for any loss that results from unauthorized use of your username and password.
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Payment Terms for Subscription Services
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We offer a premium version of our Service (“Subscription Service”) for a fee. By signing up for and using the Subscription Service, you agree to the terms of this Agreement, and any additional terms and conditions provided here.
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The Subscription Service provides you access to certain enhanced content, features and functionality. By signing up for and using the Subscription Service, you agree to pay any fees or other charges that apply to the Subscription Service (such as recurring subscription fees).
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When you sign up for the Subscription Service, you must provide information about your preferred payment method (“Payment Method”).
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The Subscription Service is payable on a monthly basis. Unless otherwise stated, all fees due for the Subscription Service are payable in advance and will be billed automatically to the Payment Method at the start of the monthly Subscription Service period (“Subscription Period”). Unless otherwise stated, Subscription Services will auto-renew until you elect to cancel your access to the Subscription Service.
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We may change our prices for Subscription Services at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on or through the Subscription Service affected and/or by sending you an email notification. If you do not wish to pay the new prices, you can cancel the Subscription Service before the change is made.
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Cancellation or Termination of Subscription Services
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If you do not pay the fees or charges due for your use of the Subscription Service, we may make reasonable efforts to notify you and resolve the issue; however, we reserve the right to disable or terminate your access to the Subscription Services (and may do so without notice).
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You can cancel the Subscription Service at any time before the next renewal date by clicking on the ‘manage subscription’ link on the pay screen which will take you to the Apple or Google store where you can manage your subscriptions.
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You may cancel your Subscription Service at any time before the end of the then current Subscription Period. Your Subscription Period will automatically renew if you don't cancel your Subscription Service at least 24 hours before your next renewal date.
More information on how to cancel can be found here:
https://support.apple.com/engb/HT202039
https://support.google.com/googleplay/workflow/9827184?hl=en-GB
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Once you have cancelled your Subscription Service and received confirmation, no other changes will be applied to your account. The cancellation of a Subscription Service will go into effect at the end of your current Subscription Period, and you will have the same level of access to the Subscription Service through the remainder of that Subscription Period. For example, if you are billed on a monthly basis and cancel during a given month, you will be charged for the entirety of that month and maintain access to the Subscription Service through to the end of that month. If you have signed up for either of the paid subscription offers and decide to cancel or downgrade your subscription, you will lose access to all content associated with that subscription tier which includes but is not limited to saved workouts, fitness tests, recipes, educational articles, biometric data, and custom-built workouts plans. If you choose to restore your subscription, you will regain access to all previously stored content associated with that subscription tier.
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There are no refunds for termination or cancellation of your Subscription Service. If you no longer wish to subscribe to a Subscription Service, it is your responsibility to cancel your Subscription Service in accordance with the terms of this Agreement.
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Technical Requirements
To use the App your device needs to comply with the following minimum requirements:
Device compatibility
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Android and Apple Phones
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Operating system
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Android: 5.0. Apple: 13.4
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Space
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Android min. requirements = 81MB
Apple Iphone min requirements = 97 MB
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Other
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Support and Contact
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If you need to get in touch with us, you can contact our SUPPORT TEAM
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If we need to get in touch with you, we will do so by email or an in-App notification.
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Ownership, Use and Intellectual Property Rights
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The intellectual property rights in the Services and in any content, text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the App are owned by us and our licensors.
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We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
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Privacy and Your Personal Information
Protecting your personal information is important to us. Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint.
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Collection of Technical Information
We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide software updates, product support, and other services related to the App. We may also use this information, as long as it is in a form that does not personally identify you, to improve products or to offer new services or technologies to you.
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Free Trials
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We may from time to time offer free trials of our Subscription Service (“Trial”). A Trial provides you access to the Subscription Service for a period of time, with details specified when you sign up for the offer.
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To sign up for a Trial, you may need to provide us with your preferred Payment Method. Once you submit your payment details, your Trial will begin. You will not be charged until the free Trial period ends.
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Unless you cancel before the end of the Trial period, your access to the Subscription Service will automatically continue and you will be billed the applicable fees for that Subscription Service using the Payment Method you provided.
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All incurred charges are final and non-refundable, except at our sole discretion. We may send you a reminder when your Trial period is due to end, but we do not guarantee any such notifications. It is ultimately your responsibility to know when the Trial will end if you decide not to continue using the paid Subscription Service after the end of the Trial period.
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If you decide you do not want to become a paying Subscription Service user, you must cancel your subscription before the end of the Trial period and you may lose access as soon as you cancel or at the end of the Trial period.
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We may change the Subscription Service features and content at any time, and we cannot guarantee any specific feature or content will be available for the entire Trial period. The rates in effect when you sign up for the Trial will be the same when the Trial ends, unless we notify you otherwise. We reserve the right, in our absolute discretion, to modify or terminate any Trial offer, your access to the Subscription Service during the Trial, or any of these terms without notice and with no liability.
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Disclaimer
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You are responsible for your own safety and accept the risk of injury from accessing or using the Services or features of the Services and are advised to consult your doctor prior to beginning any activity or exercise programme in forming part of the Services.
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Except as otherwise set out in this Agreement, and to the maximum extent permitted by applicable law, we are not responsible or liable, either directly or indirectly, for any loss or damage to property, injury, illness, or damages sustained from your use of, any Services.
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Acceptable Use
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You must not use the App to do any of the following things:
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break the law or encourage any unlawful activity;
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send or upload anything that is (or might be considered to be) defamatory, offensive, obscene or discriminatory;
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infringe our or anyone else’s intellectual property rights (for example, by using or uploading someone else’s content);
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transmit any harmful software code such as viruses;
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try to gain unauthorised access to computers, data, systems, accounts or networks; or
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deliberately disrupt the operation of anyone’s website, App, server or business.
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Updates to the App
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We may update the App from time to time for reasons that include fixing bugs or enhancing functionality. We might also change or remove functionality but if we do that, we will ensure that the App still meets the description of it that was provided to you at the time you downloaded the App.
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Updates will either download automatically or you may need to trigger them yourself, depending on your device, its settings and the App store.
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We strongly suggest that you download all updates as soon as they become available. Depending on the nature of the update, the App may not work properly (or at all), or you may be exposed to security vulnerabilities, if you do not keep the App updated to the latest version that we make available.
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Changes to this Agreement
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We may need to revise this Agreement from time to time to reflect changes in the App’s functionality, to deal with a security threat or if there is a change in the law or guidance.
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You will be asked to agree to any material changes in advance by an in-App notification, usually when you download an update. If you do not accept the changes, you will not be able to use the App and can apply to the App store for a refund.
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External Services
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The App may enable you to access services and websites that we do not own or operate (referred to below as ‘external services’).
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We are not responsible for examining or evaluating the content or accuracy of these external services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.
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You must not use external services in any way that:
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is inconsistent with this Agreement or with the terms of the external service; or
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infringes our intellectual property rights, or the intellectual property rights of any third party.
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From time to time, we may change or remove the external services that are made available through the App.
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Our Responsibility to You
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If we breach this contract or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time this contract was made, either it was clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
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We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
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If the App damages your device or any software installed on it as a result of our failure to use reasonable care and skill, please let us know. If we can, we will repair the damage. If that is not possible, we will compensate you. We may ask you for information (including photographs) about what has happened so that we can understand the nature of the problem.
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Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
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Failures of Networks or Hardware
The App relies on a number of things working properly to enable you to enjoy all of its features. Many of these, such as your internet connection, your device and the App store, are entirely outside of our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you if you are unable to use all or any part of the App due to a poor internet connection, faulty components in your device (such as a faulty camera), App store failure or anything else that it would not be reasonable to expect us to control.
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Ending this Agreement
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We can end this Agreement if you do not comply with any part of it.
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We will give you a reasonable amount of notice before the Agreement ends but if what you have done is serious then we may end this Agreement immediately and without advance notice to you. ‘Serious’ means that you are causing harm (or attempting to cause harm) to other users, interfering with the operation of the App or doing anything else that we think presents a big enough risk to justify us ending the Agreement quickly.
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The consequences of the Agreement ending are as follows:
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you are no longer allowed to use the App and we may remotely limit your access to it;
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you must delete it from any devices that it has been installed on;
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we may delete or suspend access to any accounts that you hold with us; and
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where it has been ended by us because you have not complied with a part of the Agreement, you are not entitled to a refund.
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Third Parties
No one other than us or you has any right to enforce any term of this Agreement.
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Transferring this Agreement
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We may transfer our rights under this Agreement to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result.
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You are not allowed to transfer your rights under this Agreement to anyone without our prior written consent.
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Governing Law and Jurisdiction
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The laws of England and Wales Apply to this Agreement, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
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Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.